Return Policy
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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food packages found in survival kits cannot be returned. We also do not accept products that are intimate or sanitary goods, first aid kits, meals ready to eat, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Survival Kits
* Customized Products
* First Aid Kits
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Email us at admin@uppercuttactical.com in order to initiate the return process. Explain your reason for the return, including any photos as tangible evidence as applicable. If deemed reasonable, instructions will be given for mailing the return for inspection.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be initiated to your credit card or original method of payment, typically within five days. We cannot guarantee how long your financial institution will require in order to finally process the return to your account.
If you are not approved, you may be charged a 20% restocking fee or the item will be returned to you at your cost, at our discretion.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@uppercuttactical.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Some products such as pocket knives may not be sold or transferred to a minor without parental consent.